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Joanne Francis

Senior Facility Manager

Joanne Francis Senior Facility Manager

Professional Experience

JoAnne Francis leads the CBRE day-to-day operations in New York and New Jersey on the Fidelity Investments account. CBRE provides facility management, move and relocation management, and portfolio administration, as well as variable transaction management and project management, within Fidelity’s portfolio located in Massachusetts, New Hampshire, Rhode Island, New York, New Jersey, India, and Ireland. JoAnne’s professional experience enables her to continuously manage to Fidelity Real Estate’s high standards of maintenance services and customer service. She oversees and manages multiple high rise Class A commercial real estate, including critical infrastructure.

JoAnne has more than 25 years of professional facility management experience in the commercial real estate industry. JoAnne has been working as a Facility Manager with Fidelity Investments for 17 years, five years at CBRE, six years with EMCOR Facilities Services, and six years as a Fidelity Real Estate employee. She worked as a Property Manager with Compass Management on the AT&T and NYU Dental accounts.

Before entering the commercial real estate industry, JoAnne managed services in carting, recycling, and non-profit sectors.


Professional Affiliations/Accreditations

  • ISO-14001 Lead Auditor, BSI, and U.S. Safety for Facility Management, CBRE, Inc.
  • BOMA of New York


  • Edison College, Associate of Arts
  • Santa Barbara Business College, Associate of Arts
Joanne Francis Senior Facility Manager