As the Senior Operations Analyst for the Chicago and Milwaukee markets, Jennifer is responsible for managing the asset services financial, logistical and operational business activities. Working with the Market Leader, she develops and implements strategic plans to achieve market goals along with identifying opportunities to improve services delivery to both internal and external customers. Jennifer also works with the Regional Director of Operations to coordinate and support new employee training, property transitions, administration of the Environments for Excellence program, and adherence to Global Standards.
In her current role, Jennifer has oversight and analysis of all financial metrics including Income, EBITDA, Accounts Receivable, Pipeline and other business metrics. She is also responsible for market communication of best practices, policies, procedures and initiatives to support operations along with facilitating process improvement.
Prior to her current role, Ms. Johnson was Director of Operations for U.S. Equities Realty, a boutique full service commercial real estate firm which joined CBRE in 2014 through a merger & acquisition. In her role, Jennifer was responsible for management and oversight of all office operations for the company’s headquarters building. In addition, she provided benefits administration including contract negotiation for the firm’s 300+ employees. Ms. Johnson started her real estate career at U.S. Equities in 2000 as an Administrative Assistant for the Development Management Group on the John H. Stroger, Jr. Hospital of Cook County project.
- North Central College, Naperville, Illinois – Bachelor of Arts in Political Science and Organizational Communications