Integrated Risk Management Program
Research has consistently demonstrated that up to 90% of preventable failures relate to human error or process failure. In response, CBRE developed our proprietary Critical Environment Risk Management (CERM™) program to deliver our clients a standardized and bespoke suite of tools, procedures, and technology applications identified as having the highest impact on reducing risk and increasing uptime. Based on having the right culture and behaviors, our methodology uses the latest behavioral science to address preventable risks, resulting in an 80% decrease of human factor related risks.
CERM™ covers the three main areas of data center operations: IT, Critical Environment (CE), and Energy Services.
Each service offering includes unique runbooks, tools, and best practices. There are 70 operational and risk mitigating processes, across the three service lines, based on CERM’s™ core principals of human factor-based risk management.
Turnkey Integrated Data Center Operations
CBRE’s integrated data center operations program, DC360, provides the full suite of design, operations, maintenance, and strategy services for data center end users. This full-circle approach is designed to provide an optimum solution across a data center’s life cycle, and integrates multiple disciplines across facilities, IT, projects, energy, and sustainability. Because DC360 is modular, it provides flexibility to choose the optimal mix of offerings for any data center project.
Managed through a single team, DC360 aims to:
Unique to the market, CBRE offers extensive IT services, from portfolio strategy and migration services, to capacity planning and OEM hardware replacement projects, to remote monitoring, smart hands, and cabling services. CBRE provides services for the entire IT stack, from server to site to portfolio.
Benefits of our converged IT and operations services include: