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Charlie McLaughlin

Alliance Director

Charlie McLaughlin

Alliance Director
+1 224 3744598

Oak Brook

700 Commerce Dr
Suite 450
Oak Brook, IL 60523
630-573-7000

Professional Experience

Charlie McLaughlin manages CBRE’s Motorola Solutions Inc. (MSI) account and has 25 years of progressive facility management, project management and account management experience supporting the technology and healthcare industries. In his current role as Alliance Director on the MSI account, Charlie has oversight of facility management, project management and occupancy planning services for the Americas. The MSI Americas portfolio consists of 5.2 million square feet and 100 sites. 

Focus Areas:

  • Client Service - Customer service effectively managed and measured through agreed upon Key Performance Indicators (KPIs).
  • Operational - Deliver consistently strong operational results utilizing CBRE‘s proven processes via a staff of 74 across the Americas.
  • Platform - Work with CBRE’s Facility Management, Project Management and Occupancy Planning platforms to drive client satisfaction. 
  • Leadership - Effective interface with MSI Real Estate Team. Oversight of employee performance, development and recognition.
  • Growth - Focus on performing current services at a high professional level to position CBRE for growth when MSI demands expand. 
  • Financial - Deliver efficient and predictive cost structure and financial analysis to support all MSI financial objectives.

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Professional Accreditations

  • BOMA, Buildings Owners and Managers Association – Member
  • IFMA - Member
  • BOMA, Real Property Administrator designation – RPA
  • Previously earned real estate licenses in Michigan, Illinois and Washington

Education

  • Lake Forest Graduate School of Management, Master’s degree in Business Administration
  • Western Michigan University, Bachelor’s degree in Business Administration - Finance and Real Estate

Assignments

  • Jones Lang LaSalle – Client Relations Manager, Motorola Mobility Inc. - Transitioned and managed oversight of 64 employees, 43 sites and 3.5 million square feet across the Americas and Global Occupancy Planning Services for 100 sites and 8 million square feet. 
  • Jones Lang LaSalle – National Facility Manager, Motorola Inc. - Managed Facility Management (FM) team across the United States consisting of 59 employees. Worked closely with Project Management, Occupancy Planning and Transactions service leads to deliver full-outsourced real estate services. Restructured the FM function resulting in 17% cost reduction and expanded the FM function to include Latin America. Assisted with the separation of the real estate portfolio into Motorola Solutions and Motorola Mobility businesses. 
  • CBRE/Trammell Crow Company – Alliance Director, Baxter International. Service various capacities including facilities, projects and account leadership positions. During his tenure, over three million square feet and 80 employees were transitioned and $72 million in cumulative operational cost savings were achieved with 90% employee retention and improved customer satisfaction by 10%. ​

Charlie McLaughlin

Alliance Director
+1 224 3744598

Oak Brook

700 Commerce Dr
Suite 450
Oak Brook, IL 60523
630-573-7000