Melissa Wilhelm is the Business Operations Manager, responsible for managing operations and administrative support for a Global Workplace Solutions team in Cincinnati. She manages and oversees process improvement, controls for specialized software and other operational effectiveness enabling the team to meet objectives in an efficient manner while delivering exception client outcomes.
Melissa’s role is pivotal to the success and growth of the team as she ensures the team is running as well as it possibly can, with a smooth and proficient service that exceeds the expectations and needs of clients.
Other responsibilities include:
- Oversees submission of reports/request deadlines. Coordinates work with other departments. Compiles and reviews statistics and market data and adds commentary to complete analysis reports business proposals/presentations.
- Responsible for business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Conducts special financial and business studies. Produces routine, ad hoc and financial reports.
- Leads and facilitates communication of policies, procedures and initiatives to ensure consistency across the region. Ensures shared knowledge, implements process improvements and engages the right resources in issue identification and resolution.
- Develops training program(s), business processes and system training program(s) for a team to include creation of training strategy and implementation of training plan(s) for the team.
Melissa has over 15 years in the commercial real estate industry. Prior to joining CBRE, Melissa worked as the Director of Client Services at Xceligent, Inc., a leading provider of verified commercial real estate information. In that role, Melissa was a business unit leader and built strong relationships with industry leaders while driving revenue. Before that she worked at Colliers International in both a Retail Broker and Manager of Marketing and Research role. Lastly, Melissa was the Regional Director of Research for the CoStar Group.
Melissa currently has an active real estate salesperson license in the State of Ohio and is a Board Member of CREW (Cincinnati Commercial Real Estate Women).