Melissa Umeda is a Director, based in San Francisco, for CBRE’s Global Workplace Solutions division. She is responsible for directing the development and implementation of Salesforce.com for several of the division’s global teams including Executive Leadership and Client Solutions. Melissa oversees the entire process of developing, training and deploying Salesforce for a growing user base of over 600 team members. She is also responsible for leading a data management team to support accelerating business reporting requirements for the division.
Melissa leads the continuous development and expansion of the division’s business intelligence platform by improving and implementing information management processes and policies, designing user interfaces, and providing user training. The Global Workplace Solutions business intelligence platform has been recognized as a leading sales and account information management system which has been emulated by other global teams within CBRE.