John’s responsibilities at American Express are effective management of the day-to-day operations for a portfolio consisting of approximately 700,000 square feet. Together with his team, the main objective is to consistently improve the customer service delivery and bring innovative ideas to the account; reduce cost and implement efficiency models and best practices in all areas ranging from technology, infrastructure, food services, vending and cleaning. He is responsible for planning and implementation of Operations projects as well as communicating, reviewing and negotiating vendor contracts, ensuring proper predictive and preventative maintenance procedures are followed and promoting a good work and team oriented environment.
John has been working with CBRE since 1998 and came aboard the American Express account in 2004. His combined skills in management, planning, engineering, technology, and most important customer service, make him a strong contributor to the success of the company and its clients.
- Managed the construction/upgrade of a 5,300 sq. ft. data center with live servers housing critical data for American Express. Scope of work ranged from full replacement of wet fire sprinkler system with pre-action system, fire rated walls, new HVAC and electrical installations. Delivered project ahead of schedule with a favorable variance of less than 5%.
- Assisted in the coordination and execution of modernizing two elevators.
- Managed the logistics and coordination of modernizing 10 Westinghouse escalators with Kone’s Ecomod system, while maintaining minimum building occupant and business disruption. Delivered the project ahead of schedule with a favorable variance of less than 5%.
- Managed the full replacement of the exterior covered walkways due to age and water infiltration. Delivered project on time and within budget.
- Assisted with full logistics, coordination and planning of the AESC-FTL critical building shutdown during 1Q09.
- Managed the replacement of various mechanical systems throughout all the American Express’ facilities in South Florida, including two new installations of fan-wall modules at the AESC-FTL site; thus, reducing energy consumption, maintenance, and building occupant discomfort in the event of a motor failure.