Laura A. O'Brien

Global Director, Client Care and Development


In her Client Care and Development role, Laura O'Brien marshals the resources of the entire organization – working closely with our leadership teams across all occupier and investor businesses – ensuring that we produce exceptional outcomes for our account-based clients for whom we are working across multiple service lines and geographies. As the Americas Sales Management leader, Laura’s focus is implementing our Sales Management (formerly known as Managed Brokerage) operating model at the local market level, working with the local market leaders.

In her prior position as Global Director, Human Resources and Workplace Strategy, Laura oversaw CBRE’s worldwide human resources operations encompassing approximately 44,000 employees. Her areas of responsibility included employee relations, staffing and recruitment, talent management, and compensation and benefits. She also had responsibility for Global Facilities, overseeing the planning and execution of lease transactions for company offices and managing facilities capital spend, on a global level. This included responsibility for CBRE’s Workplace Strategy initiative, Workplace360.

Laura is a member of the company’s Global Operating Committee and a member of the Americas Operations Management Board.

Prior to these roles, Laura spent nearly thirty years as a sales professional. She began her sales career in agency leasing, transitioning into tenant representation and finally into corporate services. When she joined CBRE in 1991 she became an account manager for occupier clients with global real estate portfolios. Her account teams provided transaction management, project management, facilities management and portfolio management services to these multi-national companies.

Before joining CBRE, Laura worked for a boutique real estate company that specialized in commercial brokerage services, property management, appraisal, construction management and development services.


  • Wall Street Journal, 1999 – "New Breed of Broker"
  • Los Angeles Times, Living Section, 2001 – "Air Com"
  • Good Morning America, 2001 – "The Long Commute"
  • Los Angeles Times, 2001 – "Back in the Air"
  • Southwest Airlines Spirit Magazine, 2001 – "Freedom"
  • CBRE Colbert Coldwell Circle, 2000 & 2001
  • CBRE Benjamin Arthur Banker, 2003 & 2006 – "Educational Excellence Award"
  • CBRE 2006 & 2008 - "Manager Innovation Award"
  • CBRE Women’s Network, 2009 – ‘Endurance of Spirit Award’​​​​​​